BA7104 Total Quality Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank Regulation 2013 MBA 1st Semester - BA7104 TQM Study Materials

BA7104 Total Quality Management Syllabus Notes Question Papers 2 Marks with Answers Question Bank with answers Anna University BA7104 TQM Notes Syllabus 2 Marks with answers MBA 1st Semester - Regulation 2013 PG 1st Semester Syllabus Notes

Anna University BA7104 Total Quality Management Notes Syllabus 2 marks with answers Part A Question Bank with answers Key - MBA 1st Semester

Anna University BA7104 Total Quality Management Syllabus Notes 2 marks with answer is provided below. BA7104 Notes Syllabus all 5 units notes are uploaded here. here BA7104 TQM Syllabus notes download link is provided and students can download the BA7104 Syllabus and Lecture Notes and can make use of it.

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BA7104 TOTAL QUALITY MANAGEMENT SYLLABUS REGULATION 2013 MBA 1ST SEMESTER

UNIT I INTRODUCTION

Quality – vision, mission and policy statements. Customer Focus – customer perception of quality, Translating needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality.

UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT

Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa,
Taguchi techniques – introduction, loss function, parameter and tolerance design, signal to
noise ratio. Concepts of Quality circle, Japanese 5S principles and 8D methodology.

UNIT III STATISTICAL PROCESS CONTROL
Meaning and significance of statistical process control (SPC) – construction of control charts for variables and attributed.Process capability – meaning, significance and measurement – Six sigma - concepts of processcapability.Reliability concepts – definitions, reliability in series and parallel, product life characteristicscurve.Total productive maintenance (TMP), Terotechnology. Business process Improvement (BPI)– principles, applications, reengineering process, benefits and limitations.

UNIT IV TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT
Quality functions development (QFD) – Benefits, Voice of customer, information organization,
House of quality (HOQ), building a HOQ, QFD process. Failure mode effect analysis (FMEA) –
requirements of reliability, failure rate, FMEA stages, design, process and documentation. Seven Tools (old & new). Bench marking and POKA YOKE.

UNIT V QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION
Introduction to IS/ISO 9004:2000 – quality management systems – guidelines for performance
improvements. Quality Audits. TQM culture, Leadership – quality council, employee involvement,motivation, empowerment, recognition and reward - TQM framework, benefits, awareness and obstacles.

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